June 23, 2014

About

logo2

Herts Computer Services was established in 2004 and has since built up a reputation for an efficient, friendly service provided at a reasonable price.

It was set up by Iain Murray with the simple aim to supply a straight forward solution to everyone; individuals, consultants working from home to small to medium sized businesses.

Microsoft and Comptia certified technician with varied experience with all things IT to help meet the needs of your business and residential needs.

How We Work

The business operates with myself, Iain Murray, as a sole trader and I undertake appointments on an ad-hoc basis. Whilst I am at an appointment – which can generally range from a few hours to a whole day – I’m afraid I am unable to respond to calls and emails immediately. A few key points to note:

  • My telephone number 07787 157937 will be contactable during the hours of 9am to 6pm from Monday to Friday and I will endeavour to assist you as soon as I possibly can, but I cannot guarantee my response time.

  • A telephone answer service is always available or you can email me at iain@hertscomputerservices.com, any messages or emails received outside of my working hours will be responded to at the soonest available opportunity during the next working day.

  • I am more than happy to provide remote phone/email support, but again this will have to be done on an appointment basis or you should not expect an immediate response.

  • I can utilise Zoho assist for remote assistance to securely take over your PC, this may be a more time efficient way of solving an issue.

    Due to my working capacity, I am NOT able to offer the following:

  • Guaranteed emergency support, holiday support or assistance widely out of office hours.

  • Monthly contracts that monitor the health of your systems i.e backups, hardware, anti-virus solutions.

  • If you require this, for example, you are a business that requires guaranteed response times to minimise ‘down time’, I would urge you to consider this and would be happy to consult in finding you an appropriate solution.

    I work closely with another larger local IT firm that can offer contract business support as well as custom application development. Please feel free to contact me to discuss your requirements.

Why Us

We feel that the best way to win new business is through recommendations. For some examples please visit our recommendation page or our linked in page which also provides you with more information about our past experiences. Professional certifications from both Comptia and Microsoft and as well as keeping up with the latest technology provide a solid grounding added to that years of experience with older systems and operating systems.

Where

Based in Ware, Herts Computer Services provide support to clients to Ware and surrounding towns and villages.